We have a strict policy for the collection of children. This is for the safety of the children.

If you make a booking online, you will need to provide the contact details of the adult that will be collecting the child. These contact details include:

  • name
  • surname
  • cellphone number

The person who will collect the children will be sent an SMS with a 4 digit code. When the children are collected, this 4 digit code must be presented.

If the session ends and someone arrives to collect the children without the 4 digit code, we will follow this procedure:

  • We will contact the person on our system who was supposed to collect the children to confirm the identity of the person who has arrived to collect them.
  • If we cannot reach the person on our system, we will contact the emergency contact listed on our system to confirm the identity of the person who has arrived to collect the children.
  • If we cannot reach the person on the emergency contact, we will ask the children if they are familiar with the person. If we get a satisfactory response, we will allow the children to leave. We will enter the details of the adult who collected the children on our system.
  • If we do not get a satisfactory response from the child, we will not allow the children to leave and will contact the Department of Social Development or the South African Police Service. While we resolve the issue, the children will be under the supervision of Wonderdal staff.

NOTIFY US

IF SOMEONE ELSE WILL BE COLLECTING THE CHILDREN

If someone else is going to collect the children, the sms with the 4 digit code must be forwarded to them or you can notify us of the change by calling 021 205 5624 and we will forward the code.

If the children are not collected on time, the children must wait for the adult in the designated waiting area.

Please see the section WHAT IF SOMEONE ELSE IS GOING TO COLLECT THE CHILDREN? below for more information.

LATE FEE

If we cannot confirm the new arrangement, a late collection fee of R220 per child will become payable for every 15 minutes or part thereof.