We have a strict policy for the collection of children. This is for the safety of the children.
If you make a booking online, you will need to provide the contact details of the adult that will be collecting the child. These contact details include:
- cellphone number
The person who will collect the children will be sent an SMS with a 4 digit code. When the children are collected, this 4 digit code must be presented.
If the session ends and someone arrives to collect the children without the 4 digit code, we will follow this procedure:
- We will contact the person on our system who was supposed to collect the children to confirm the identity of the person who has arrived to collect them.
- If we cannot reach the person on our system, we will contact the emergency contact listed on our system to confirm the identity of the person who has arrived to collect the children.
- If we cannot reach the person on the emergency contact, we will ask the children if they are familiar with the person. If we get a satisfactory response, we will allow the children to leave. We will enter the details of the adult who collected the children on our system.
- If we do not get a satisfactory response from the child, we will not allow the children to leave and will contact the Department of Social Development or the South African Police Service. While we resolve the issue, the children will be under the supervision of Wonderdal staff.