Ts & Cs: Day Visitors2020-05-25T14:28:19+02:00

Ts & Cs

day visitors

We collect and use your personal information2020-09-09T10:24:34+02:00

1.1. We collect personal information when you make an online booking
We collect your personal information, the personal information of the child who you make a booking for, and the name of the adult collecting the child.

We collect your

  • first and last names
  • email address
  • emergency contact person’s name and contact number.

We only require this information if you are unable to be the emergency contact and would like someone else to be the emergency contact.

We collect a child’s

  • first and last names
  • birthday

We collect the adult who will be collecting the child’s

  • first and last names
  • cell phone number
  • ID number

1.2. We collect information in the comment box
There is a comment box for you to write any notes for us. We collect the information that is in this comment box.

1.3. We collect your personal information when you sign up for our newsletter
You have the option to subscribe to our newsletter. You will always have the option to unsubscribe from receiving the newsletter by following our unsubscribe link at the bottom of an email or by contacting us.

1.4. We collect your personal information when you contact us
When you contact us via social media, email, or telephone with a query, complaint, request, or to give us feedback, we collect your information included in your message. We use this information to reply to, investigate, and resolve your query, complaint, or request.

1.5. Photographs taken within Wonderdal
There is a photo booth inside Wonderdal. The photographs of the children will be sent to the email address you provided with your booking.

1.6. CCTV footage
The Wonderdal premises are monitored by CCTV footage. This is for the safety of all visitors and employees of the farm.

How we protect your personal information2020-09-09T10:24:34+02:00

The information that we collect are sensitive. That is why we have safeguards in place to protect the information from loss, misuse, and unauthorised access, disclosure, alteration or destruction. But no system is perfect, and we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If there is any breach that affects your personal information we will let you know and inform you how you can minimise the impact.

We will inform you About The Personal information we have2020-09-09T10:24:34+02:00

You have the right to

  • ask what personal information we hold about you
  • ask what information was sent to our suppliers, service providers, or any third party
  • ask us to update, correct, or delete any out-of-date or incorrect personal information we hold about you
  • unsubscribe from any direct marketing communications we may send you
  • object to the processing of your personal information

You can request access to the information we hold about you or correct your personal information by contacting us at 021 205 5624 or at bookings@wonderdal.co.za.

It may take us up to 21 days to respond to your request because there are procedures we need to follow. We may require proof of your identity.

Warning: Epilepsy2020-09-09T10:24:35+02:00

Please note that there are areas in Wonderdal with flashing lights that may be harmful to a person with epilepsy.

Special needs, medication, and allergies2020-09-09T10:24:35+02:00

If a child has any special needs and will require additional assistance contact us at 021 205 5624 or at bookings@wonderdal.co.za. We will do our best to accommodate the child but will have to decide on a case-by-case basis.

We are not allowed to administer any medication to a child. If a child suffers from a medical condition, the treatment of the condition remains your responsibility.

Medical Emergencies2020-09-09T10:24:35+02:00

If a child is injured at Wonderdal we will notify the emergency contact. A first aid kit for the treatment of minor injuries is available on the premises.

If a child is seriously injured, a Wonderdal employee will first contact emergency services and thereafter the emergency contact for the child.

Who we are2020-09-09T10:24:35+02:00

Wonderdal SA (Pty) Ltd is a private limited company incorporated in South Africa with company registration number 2019/032468/07 (hereinafter referred to as ‘Wonderdal’, ‘we’, or ‘us’). On these pages are the terms and conditions that apply when you visit Wonderdal. They form a contract between anyone who makes use of the Wonderdal facilities and Wonderdal.

You can contact us at 021 205 5624 or at bookings@wonderdal.co.za

Age Restriction2020-09-09T10:24:36+02:00

Wonderdal is an educational facility developed for children between the ages of 5 and 13.

The age restriction rules are the following:

  • We provide supervision for children between the ages of 5 and 13.
  • No children below the age of 5 or over the age of 13 are allowed in Wonderdal, unless you have made a specific arrangement with us.

Wonderdal reserves the right to make exceptions to these rules. This does not place any obligation on us to do so again.

How to Book2020-09-09T10:24:36+02:00

GROUPS OF 10 OR LESS

While walk-ins for groups of 10 or less are welcome at Wonderdal, we do recommend that you book in advance to avoid disappointment. Bookings can be made here.

When you book make sure that you have the following information:

  • the name and email address of the person making the booking
  • the name and birth date of the child you are booking for
  • the name and telephone number of the person who will be collecting the child
  • the name and telephone number of an emergency contact

When you book online you choose the date and time for your session of two hours. Please ensure that you choose the correct date and time.

We will confirm your booking when we receive your payment. Any changes that are made close to your session date, may be subject to a penalty. Please see the sections CAN YOU RESCHEDULE YOUR BOOKING? and HOW TO CANCEL YOUR BOOKING? below.

GROUPS OF 10 OR MORE

For more than 10 children, you must make a booking. These bookings are subject to separate terms and conditions.  If you would like to make a group booking contact us at 021 205 5624 or at bookings@wonderdal.co.za

How to Pay2020-09-09T10:24:36+02:00

Payment can be made online via Payfast or with your credit card.

Wonderdal Rules2020-09-09T10:24:37+02:00

Please stick to the following rules:

  • Be on time. Please note that our sessions start on the hour for a duration of two hours. If you arrive late for your session, you will not be allowed to stay longer.
  • You may not bring your own food into Wonderdal. If you want us to provide refreshments, contact functions@hazendal.co.za.
  • You may not wear shoes inside Wonderdal. Special non-slip safety socks must be purchased for all children at R30 per pair. These socks are yours to keep. Remember to bring them along when you visit Wonderdal again.
  • You may not bring any toys or gadgets into Wonderdal.
  • Make sure that you and the children pay attention to all warnings and instructions.

If a child does not follow the rules and instructions given by Wonderdal employees:

  • You will be liable for any damage to the Wonderdal equipment as well as any injury caused to other children.
  • We will ask the adult who will be collecting the child to come and fetch the child. No refund will be given.
Who may collect the child?2020-09-09T10:24:37+02:00

We have a strict policy for the collection of children. This is for the safety of the children.

If you make a booking online, you will need to provide the contact details of the adult that will be collecting the child. These contact details include:

  • name
  • surname
  • cellphone number

The person who will collect the children will be sent an SMS with a 4 digit code. When the children are collected, this 4 digit code must be presented.

If the session ends and someone arrives to collect the children without the 4 digit code, we will follow this procedure:

  • We will contact the person on our system who was supposed to collect the children to confirm the identity of the person who has arrived to collect them.
  • If we cannot reach the person on our system, we will contact the emergency contact listed on our system to confirm the identity of the person who has arrived to collect the children.
  • If we cannot reach the person on the emergency contact, we will ask the children if they are familiar with the person. If we get a satisfactory response, we will allow the children to leave. We will enter the details of the adult who collected the children on our system.
  • If we do not get a satisfactory response from the child, we will not allow the children to leave and will contact the Department of Social Development or the South African Police Service. While we resolve the issue, the children will be under the supervision of Wonderdal staff.
General Disclaimer2020-09-09T10:24:55+02:00

You and the children enter Wonderdal at your own risk.

For the children’s safety, please urge them to follow all instructions and pay attention to all warnings given by the Wonderdal employees who will be looking after them.

Wonderdal is not responsible for

  • any injury to you or the children,
  • the safety of your or the children’s possessions.

We are not liable for any and all losses, claims or legal action which may arise from the booking, any sharing of information or your or the children’s visit to Wonderdal.

What if someone else is going to collect the child?2020-09-09T10:25:07+02:00

If someone else is going to collect the children, the SMS with the 4 digit code must be forwarded to them or you can notify us of the change by calling 021 205 5624 and we will forward the code.

If the session ends and someone other than the person on our system arrives to collect the child without the 4 digit code, we will follow the procedure described under WHO MAY COLLECT THE CHILD? above.

What if you are late when you collect the child?2020-09-09T10:25:08+02:00

When the session ends, the child must wait in the designated area that is supervised by Wonderdal staff until you arrive.

If no one arrives after 10 minutes we will contact the person on our system who was supposed to collect the child.

If we cannot reach the person on our system, we will contact the emergency contact listed on our system, and if we still cannot reach someone to come and collect the child, we will follow the rest of the process outlined in the section above, WHO MAY COLLECT THE CHILD?

How many children can you book for?2020-09-09T10:25:34+02:00

Wonderdal can accommodate up to 120 children per session. Booking for more than 10 children is considered a group booking.

If you want to make a booking for a school group, please read our group booking policy here.

If you want to make a booking for a party, please read our group booking policy here.

Who can make the booking?2020-09-09T10:25:34+02:00

Anybody can book a session for any child. However, if you are not the parent or guardian of a child who will visit Wonderdal, you must have the permission of the child’s parent or guardian to make the booking on behalf of their child, to share the child’s personal information with us, and to bring the child to Wonderdal. You must also bring these terms and conditions to the attention of the parent or guardian.

Can you reschedule your booking?2020-09-09T10:25:34+02:00

You can reschedule your booking up to 24 hours prior to your session. Whether you can secure a different session will depend on availability.

How to cancel your booking2020-09-09T10:25:35+02:00

You can cancel your booking 72 hours prior to your session with a full refund.

If you cancel your booking between 24 and 72 hours prior to your session, you can reschedule the session, but you will not receive a refund.

You cannot cancel or reschedule your booking within 24 hours of the session. If you miss your session, you will not be refunded.

What happens if you are late for a session?2020-09-09T10:25:35+02:00

It is important that you are on time for your session. The sessions start every round hour. If you arrive late for your session, you will not be allowed to stay longer.

FAQ

PRICING

GALLERY

TS & CS

day visitors

GENERAL

Who we are2020-09-09T10:24:35+02:00

Wonderdal SA (Pty) Ltd is a private limited company incorporated in South Africa with company registration number 2019/032468/07 (hereinafter referred to as ‘Wonderdal’, ‘we’, or ‘us’). On these pages are the terms and conditions that apply when you visit Wonderdal. They form a contract between anyone who makes use of the Wonderdal facilities and Wonderdal.

You can contact us at 021 205 5624 or at bookings@wonderdal.co.za

Age Restriction2020-09-09T10:24:36+02:00

Wonderdal is an educational facility developed for children between the ages of 5 and 13.

The age restriction rules are the following:

  • We provide supervision for children between the ages of 5 and 13.
  • No children below the age of 5 or over the age of 13 are allowed in Wonderdal, unless you have made a specific arrangement with us.

Wonderdal reserves the right to make exceptions to these rules. This does not place any obligation on us to do so again.

Wonderdal Rules2020-09-09T10:24:37+02:00

Please stick to the following rules:

  • Be on time. Please note that our sessions start on the hour for a duration of two hours. If you arrive late for your session, you will not be allowed to stay longer.
  • You may not bring your own food into Wonderdal. If you want us to provide refreshments, contact functions@hazendal.co.za.
  • You may not wear shoes inside Wonderdal. Special non-slip safety socks must be purchased for all children at R30 per pair. These socks are yours to keep. Remember to bring them along when you visit Wonderdal again.
  • You may not bring any toys or gadgets into Wonderdal.
  • Make sure that you and the children pay attention to all warnings and instructions.

If a child does not follow the rules and instructions given by Wonderdal employees:

  • You will be liable for any damage to the Wonderdal equipment as well as any injury caused to other children.
  • We will ask the adult who will be collecting the child to come and fetch the child. No refund will be given.
General Disclaimer2020-09-09T10:24:55+02:00

You and the children enter Wonderdal at your own risk.

For the children’s safety, please urge them to follow all instructions and pay attention to all warnings given by the Wonderdal employees who will be looking after them.

Wonderdal is not responsible for

  • any injury to you or the children,
  • the safety of your or the children’s possessions.

We are not liable for any and all losses, claims or legal action which may arise from the booking, any sharing of information or your or the children’s visit to Wonderdal.

BOOKING

How to Book2020-09-09T10:24:36+02:00

GROUPS OF 10 OR LESS

While walk-ins for groups of 10 or less are welcome at Wonderdal, we do recommend that you book in advance to avoid disappointment. Bookings can be made here.

When you book make sure that you have the following information:

  • the name and email address of the person making the booking
  • the name and birth date of the child you are booking for
  • the name and telephone number of the person who will be collecting the child
  • the name and telephone number of an emergency contact

When you book online you choose the date and time for your session of two hours. Please ensure that you choose the correct date and time.

We will confirm your booking when we receive your payment. Any changes that are made close to your session date, may be subject to a penalty. Please see the sections CAN YOU RESCHEDULE YOUR BOOKING? and HOW TO CANCEL YOUR BOOKING? below.

GROUPS OF 10 OR MORE

For more than 10 children, you must make a booking. These bookings are subject to separate terms and conditions.  If you would like to make a group booking contact us at 021 205 5624 or at bookings@wonderdal.co.za

How to Pay2020-09-09T10:24:36+02:00

Payment can be made online via Payfast or with your credit card.

How many children can you book for?2020-09-09T10:25:34+02:00

Wonderdal can accommodate up to 120 children per session. Booking for more than 10 children is considered a group booking.

If you want to make a booking for a school group, please read our group booking policy here.

If you want to make a booking for a party, please read our group booking policy here.

Who can make the booking?2020-09-09T10:25:34+02:00

Anybody can book a session for any child. However, if you are not the parent or guardian of a child who will visit Wonderdal, you must have the permission of the child’s parent or guardian to make the booking on behalf of their child, to share the child’s personal information with us, and to bring the child to Wonderdal. You must also bring these terms and conditions to the attention of the parent or guardian.

Can you reschedule your booking?2020-09-09T10:25:34+02:00

You can reschedule your booking up to 24 hours prior to your session. Whether you can secure a different session will depend on availability.

How to cancel your booking2020-09-09T10:25:35+02:00

You can cancel your booking 72 hours prior to your session with a full refund.

If you cancel your booking between 24 and 72 hours prior to your session, you can reschedule the session, but you will not receive a refund.

You cannot cancel or reschedule your booking within 24 hours of the session. If you miss your session, you will not be refunded.

What happens if you are late for a session?2020-09-09T10:25:35+02:00

It is important that you are on time for your session. The sessions start every round hour. If you arrive late for your session, you will not be allowed to stay longer.

COLLECTION OF CHILDREN

Who may collect the child?2020-09-09T10:24:37+02:00

We have a strict policy for the collection of children. This is for the safety of the children.

If you make a booking online, you will need to provide the contact details of the adult that will be collecting the child. These contact details include:

  • name
  • surname
  • cellphone number

The person who will collect the children will be sent an SMS with a 4 digit code. When the children are collected, this 4 digit code must be presented.

If the session ends and someone arrives to collect the children without the 4 digit code, we will follow this procedure:

  • We will contact the person on our system who was supposed to collect the children to confirm the identity of the person who has arrived to collect them.
  • If we cannot reach the person on our system, we will contact the emergency contact listed on our system to confirm the identity of the person who has arrived to collect the children.
  • If we cannot reach the person on the emergency contact, we will ask the children if they are familiar with the person. If we get a satisfactory response, we will allow the children to leave. We will enter the details of the adult who collected the children on our system.
  • If we do not get a satisfactory response from the child, we will not allow the children to leave and will contact the Department of Social Development or the South African Police Service. While we resolve the issue, the children will be under the supervision of Wonderdal staff.
What if someone else is going to collect the child?2020-09-09T10:25:07+02:00

If someone else is going to collect the children, the SMS with the 4 digit code must be forwarded to them or you can notify us of the change by calling 021 205 5624 and we will forward the code.

If the session ends and someone other than the person on our system arrives to collect the child without the 4 digit code, we will follow the procedure described under WHO MAY COLLECT THE CHILD? above.

What if you are late when you collect the child?2020-09-09T10:25:08+02:00

When the session ends, the child must wait in the designated area that is supervised by Wonderdal staff until you arrive.

If no one arrives after 10 minutes we will contact the person on our system who was supposed to collect the child.

If we cannot reach the person on our system, we will contact the emergency contact listed on our system, and if we still cannot reach someone to come and collect the child, we will follow the rest of the process outlined in the section above, WHO MAY COLLECT THE CHILD?

MEDICAL

Warning: Epilepsy2020-09-09T10:24:35+02:00

Please note that there are areas in Wonderdal with flashing lights that may be harmful to a person with epilepsy.

Special needs, medication, and allergies2020-09-09T10:24:35+02:00

If a child has any special needs and will require additional assistance contact us at 021 205 5624 or at bookings@wonderdal.co.za. We will do our best to accommodate the child but will have to decide on a case-by-case basis.

We are not allowed to administer any medication to a child. If a child suffers from a medical condition, the treatment of the condition remains your responsibility.

Medical Emergencies2020-09-09T10:24:35+02:00

If a child is injured at Wonderdal we will notify the emergency contact. A first aid kit for the treatment of minor injuries is available on the premises.

If a child is seriously injured, a Wonderdal employee will first contact emergency services and thereafter the emergency contact for the child.

PRIVACY NOTICE

We collect and use your personal information2020-09-09T10:24:34+02:00

1.1. We collect personal information when you make an online booking
We collect your personal information, the personal information of the child who you make a booking for, and the name of the adult collecting the child.

We collect your

  • first and last names
  • email address
  • emergency contact person’s name and contact number.

We only require this information if you are unable to be the emergency contact and would like someone else to be the emergency contact.

We collect a child’s

  • first and last names
  • birthday

We collect the adult who will be collecting the child’s

  • first and last names
  • cell phone number
  • ID number

1.2. We collect information in the comment box
There is a comment box for you to write any notes for us. We collect the information that is in this comment box.

1.3. We collect your personal information when you sign up for our newsletter
You have the option to subscribe to our newsletter. You will always have the option to unsubscribe from receiving the newsletter by following our unsubscribe link at the bottom of an email or by contacting us.

1.4. We collect your personal information when you contact us
When you contact us via social media, email, or telephone with a query, complaint, request, or to give us feedback, we collect your information included in your message. We use this information to reply to, investigate, and resolve your query, complaint, or request.

1.5. Photographs taken within Wonderdal
There is a photo booth inside Wonderdal. The photographs of the children will be sent to the email address you provided with your booking.

1.6. CCTV footage
The Wonderdal premises are monitored by CCTV footage. This is for the safety of all visitors and employees of the farm.

How we protect your personal information2020-09-09T10:24:34+02:00

The information that we collect are sensitive. That is why we have safeguards in place to protect the information from loss, misuse, and unauthorised access, disclosure, alteration or destruction. But no system is perfect, and we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If there is any breach that affects your personal information we will let you know and inform you how you can minimise the impact.

We will inform you About The Personal information we have2020-09-09T10:24:34+02:00

You have the right to

  • ask what personal information we hold about you
  • ask what information was sent to our suppliers, service providers, or any third party
  • ask us to update, correct, or delete any out-of-date or incorrect personal information we hold about you
  • unsubscribe from any direct marketing communications we may send you
  • object to the processing of your personal information

You can request access to the information we hold about you or correct your personal information by contacting us at 021 205 5624 or at bookings@wonderdal.co.za.

It may take us up to 21 days to respond to your request because there are procedures we need to follow. We may require proof of your identity.

FAQ

PRICING

GALLERY

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