What if someone else is going to collect the children?

If someone else is going to collect the children, the SMS with the 4 digit code must be forwarded to them or you can notify us of the change by calling 021 205 5624 and we will forward the code.

If the session ends and someone other than the person on our system arrives to collect the child without the 4 digit code, we will follow the following procedure:

• We will contact the person on our system who was supposed to collect the children to confirm the identity of the person who has arrived to collect them.
• If we cannot reach the person on our system, we will contact the emergency contact listed on our system to confirm the identity of the person who has arrived to collect the children.
• If we cannot reach the person on the emergency contact, we will ask the children if they are familiar with the person. If we get a satisfactory response, we will allow the children to leave. We will enter the details of the adult who collected the children on our system.
• If we do not get a satisfactory response from the child, we will not allow the children to leave and will contact the Department of Social Development or the South African Police Service. While we resolve the issue, the children will be under the supervision of Wonderdal staff.