1. We collect and use your personal information

1.1. We collect personal information when you make an online booking

We collect your personal information, the personal information of the child who you make a booking for, and the name of the adult collecting the child.

We collect your

  • first and last names
  • email address
  • emergency contact person’s name and contact number.

We only require this information if you are unable to be the emergency contact and would like someone else to be the emergency contact.

We collect a child’s

  • first and last names
  • birthday

We collect the adult who will be collecting the child’s

  • first and last names
  • cell phone number
  • ID number

1.2. We collect information in the comment box

There is a comment box for you to write any notes for us. We collect the information that is in this comment box.

1.3. We collect your personal information when you sign up for our newsletter

You have the option to subscribe to our newsletter. You will always have the option to unsubscribe from receiving the newsletter by following our unsubscribe link at the bottom of an email or by contacting us.

1.4. We collect your personal information when you contact us

When you contact us via social media, email, or telephone with a query, complaint, request, or to give us feedback, we collect your information included in your message. We use this information to reply to, investigate, and resolve your query, complaint, or request.

1.5. Photographs taken within Wonderdal

There is a photo booth inside Wonderdal. The photographs of the children will be sent to the email address you provided with your booking.

1.6. CCTV footage

The Wonderdal premises are monitored by CCTV footage. This is for the safety of all visitors and employees of the farm.

2. How we protect your personal information

The information that we collect are sensitive. That is why we have safeguards in place to protect the information from loss, misuse, and unauthorised access, disclosure, alteration or destruction.  But no system is perfect, and we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If there is any breach that affects your personal information we will let you know and inform you how you can minimise the impact.

3. We will inform you about the personal information we have, and what we do with it

You have the right to

  • ask what personal information we hold about you
  • ask what information was sent to our suppliers, service providers, or any third party
  • ask us to update, correct, or delete any out-of-date or incorrect personal information we hold about you
  • unsubscribe from any direct marketing communications we may send you
  • object to the processing of your personal information

You can request access to the information we hold about you or correct your personal information by contacting us at 021 205 5624 or at bookings@wonderdal.co.za.

It may take us up to 21 days to respond to your request because there are procedures we need to follow. We may require proof of your identity.