READY, SET, WONDER!
We want to make it as easy as possible for you to have an amazing experience with us at Wonderdal Edutainment Centre. There are a few things that you should know before you arrive, so check out our FAQs below. If you have any further questions, contact us and we’ll be sure to get back to you.
IS IT ESSENTIAL TO BOOK?
Yes, you can book either online or when you arrive. Our online booking process is easy, so why not get it done in advance? We can’t guarantee there will be space available if you arrive without a booking.
WHEN SHOULD WE ARRIVE AND WHAT DO WE HAVE TO DO?
Please arrive about 30 minutes before your booked time slot so that we have plenty of time to get you ready for admission. If you booked online, please bring your booking conformation in order for your ticket to be issued. Walk-ins need to complete an indemnity form and make payment for their ticket to be issued. If you’re running late, contact us on +27 21 2055624. After registration you will receive a bracelet and socks. Your session will last for approximately two hours.
DO WE NEED TO PRESENT OUR TICKET?
Each visitor needs to bring their own ticket and can only use it during their booked time slot. If you’re like us and want to save the environment, we accept digital tickets on your phone too.
HOW SAFE IS IT?
When you book, you need to read and accept our Terms & Conditions. When the children are dropped off at the Centre, we will ask the adult who brings the children to confirm who will collect them. The person who will collect the children will be sent an sms with a 4 digit code. When the children are collected, this 4 digit code must be presented.
Subject to our Terms & Conditions, children will not be able to leave Wonderdal unless the authorized person is there to meet them.
WHAT ABOUT FIRST AID?
All our staff go through ﬁrst aid training and ﬁrst aid kits are located at central positions throughout the venue.
WHAT SHOULD WE WEAR AND BRING?
The Wonderdal experience includes physical activities such as climbing and crawling, so kids need to wear comfy clothes. Don’t forget hats and sunscreen as we also have some outdoor activities!
DO WE NEED TO WEAR SHOES?
Wonderdal is a no-shoe-zone, so you’ll need to buy a pair of our special safety socks for R30. You take these home and can bring them along next time. We’ll store your shoes safely for you, so don’t worry!
ARE PETS AND GUIDE DOGS WELCOME?
At Wonderdal the Amuki are your friends, so please leave all furry friends at home. Only guide and service dogs are invited into Wonderdal and the larger wine estate area.
IS THERE A SOUVENIR OR GIFT SHOP?
Want something to take home to remember your experience? The Wonderdal Shop offers an exclusive range of beautiful Wonderdal souvenirs and premium educational toys.
DO YOU HAVE WIFI?
We offer all our guests free WiFi.
WHAT IF SOMETHING GETS LOST OR STOLEN?
Wonderdal takes no responsibility for any lost or stolen property.
DO YOU CATER FOR VISITORS WITH SPECIAL NEEDS?
We’ll make every effort we can to include visitors with special needs. Give us a call or drop us a mail to discuss any requirements: firstname.lastname@example.org or +27 21 205 5624, Tues-Fri, 08:00-17:00.